Website: https://novasubs.shop
Last Updated: October 2, 2026
NovaSubs offers digital products and/or online services through its Website. Unless otherwise specified on the relevant product or service page, purchases are intended for electronic delivery rather than physical shipment.
Because digital products and online services may be delivered, accessed, or used electronically, returns may not be possible in the same way as returns of physical products.
Refund eligibility will be assessed according to the terms stated at the time of purchase and applicable consumer protection laws.
Refunds may be considered in circumstances such as:
A payment was successfully deducted, but the order was not created or processed.
The same order was charged more than once.
A purchased digital product or service was not delivered or made available within the stated delivery period, and the issue cannot reasonably be resolved.
The product or service materially differs from its description, subject to verification and applicable law.
The purchased product or service does not work properly or cannot reasonably be used on a supported device or system, despite reasonable troubleshooting and support.
A refund is otherwise required by applicable law.
If a purchased product or service is not working properly, cannot be accessed as intended, or is not compatible with the customer’s device or system, the customer should contact our support team.
Our support team will make reasonable efforts to understand and resolve the issue.
The customer may be asked to provide relevant information, screenshots, error messages, device or system details, order information, or other information necessary to diagnose the problem.
If the issue remains unresolved after reasonable troubleshooting and support, our team may verify whether the reported problem is genuine and related to the purchased product or service.
If our team verifies that the issue is genuine and the product or service cannot reasonably be made functional or usable for the customer under the applicable product requirements, 100% of the amount paid for the affected purchase will be refunded.
Once the refund is approved and initiated by NovaSubs, we aim to process the refund within 24 hours.
The actual time for the refunded amount to appear in the customer’s bank account or original payment method may depend on the payment provider or financial institution.
Refunds will not automatically be granted merely because a customer changes their mind after a digital product or service has been successfully delivered or used, where exclusion of refunds is lawful.
Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be waived.
If you experience problems downloading, accessing, installing, or using a purchased product or service, please contact our support team as soon as possible.
Our team will make reasonable efforts to help you resolve the issue before a refund is considered.
We may request relevant order details, transaction references, screenshots, device or system information, or a description of the technical issue to help us investigate and resolve the problem.
Where appropriate, we may provide troubleshooting assistance, corrected delivery information, replacement access, configuration guidance, or another reasonable solution.
If the issue cannot be resolved after reasonable troubleshooting and our team verifies that the problem is genuine and related to the purchased product or service, the refund conditions described in this policy may apply.
To request a refund or assistance with a purchase, please contact us at:
Email: shadowreality.11@gmail.com
Please include:
Your order or transaction reference.
The email address used for the purchase.
The product or service purchased.
A clear description of the issue.
Relevant supporting information, if available.
Screenshots or error messages, where applicable.
We aim to acknowledge support requests within 24–48 business hours.
Our support team may first attempt to troubleshoot and resolve the issue. Refund decisions may require verification of the reported problem and the relevant purchase details.
Where a refund is approved, NovaSubs aims to initiate the refund within 24 hours.
The time required for the amount to appear in your account may depend on the payment provider or financial institution.
If you believe that a transaction was made without your authorization, please contact us promptly with the relevant transaction details.
You should also contact your bank or payment provider where appropriate.
We will review the information provided and take reasonable steps to investigate the matter.
For refund requests, technical issues, or other purchase-related concerns, please contact:
Website: https://novasubs.shop
Email: shadowreality.11@gmail.com