Website: https://novasubs.shop
Last Updated: October 2, 2026
NovaSubs offers digital products and/or online services. Physical shipping is not applicable to products or services that are delivered electronically.
Depending on the product or service purchased, delivery may take place through email, an online account, a download link, access credentials, or another electronic delivery method specified on the relevant product or service page.
Delivery times may vary depending on the product or service, payment verification, and any additional processing requirements communicated during checkout.
Customers are responsible for providing accurate contact information, including their email address, at the time of purchase.
If you do not receive your digital product, service access, download link, access credentials, or order confirmation within the stated delivery period, please contact us at:
Email: shadowreality.11@gmail.com
Please include your order reference and the email address used during checkout so that our team can investigate the issue.
We will make reasonable efforts to resolve delivery, access, or download issues as promptly as possible.
Where appropriate, we may provide corrected delivery information, replacement access, access assistance, or another reasonable solution.
Cancellation eligibility depends on the nature of the product or service and whether processing, delivery, or access has already occurred.
Where an order has not yet been processed or fulfilled, cancellation requests may be considered where feasible and legally permissible.
Once a digital product or service has been delivered, access has been provided, or the product or service has been used, cancellation may generally not be available, except where applicable law requires otherwise or under the special conditions described below.
If a purchased product or service:
Is not working properly;
Cannot be accessed as intended;
Is not compatible with the customer’s supported device or system;
Has a genuine technical issue that prevents reasonable use; or
Experiences another significant technical problem related to the purchased product or service,
the customer should contact us at shadowreality.11@gmail.com before requesting cancellation.
Our support team will first make reasonable efforts to understand and resolve the issue.
Customers may be asked to provide screenshots, error messages, device or system information, order details, or other relevant information.
If our team is unable to resolve the issue after reasonable troubleshooting, we will verify the reported problem.
If the issue is verified as genuine and the purchased product or service cannot reasonably be made functional or usable for the customer under the applicable product requirements, 100% of the amount paid for the affected purchase will be refunded.
Once the refund is approved and initiated by NovaSubs, we aim to process it within 24 hours.
The actual time for the refunded amount to appear in the customer’s bank account or original payment method may depend on the payment provider or financial institution.
Where a cancellation is approved and a refund is applicable, the refund will generally be processed using the original payment method where reasonably possible, subject to the payment provider’s procedures.
Any applicable refund will be handled in accordance with our Refund and Return Policy, this Shipping and Cancellation Policy, and applicable law.
Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be waived.
For delivery, cancellation, technical issues, or order-related questions, please contact:
Website: https://novasubs.shop
Email: shadowreality.11@gmail.com